ACIS 2010 Workshops

Background
In most developed countries, we have been witnessing a transition from a primarily goods-based to an increasingly networked service-based economy in recent decades. This trend towards servitisation and service-oriented thinking is reflected in the emerging academic discipline of Service Science and in its design research-oriented normative part Service Science, Management and Engineering (SSME). Information technology and information systems largely shape the networked service society today. Nowadays, services are developed, marketed and delivered by accessing the global pool of people, information, and computer resources via the Internet. The flexible combination of these services leads to the emergence of ecosystems where service providers and consumers interact to collaboratively create value. Research is needed that can guide management and engineering of such ecosystems.
In this context, the workshop brings together and includes contributions from three leading service and software ecosystems research groups/initiatives from Germany and Australia (see agenda), thereby providing a premium forum for showcasing and discussing their research portfolios, advancing research agendas and exploring the potential for cooperative research efforts. Particularly for potential industry partners, the workshop aims at serving as a research marketplace that can be tapped into if there is an appetite for future joint projects around these topics (idea of “Research as a Service”). The workshop will kick off collaborative efforts between the Queensland University of Technology (QUT), Australia, and the University of Mannheim (“RISE – Research Institute for Software and Service Ecosystems”), Germany, as well as between QUT and the European Research Centre for Information Systems (ERCIS) (“Networked Service Society”), Germany, both funded by the German Federal Ministry of Education and Research (BMBF) to establish long-term academic relationships between Europe and the Asia-Pacific region.

Objectives
The workshop will provide a highly interactive forum for researchers and industry experts to identify, consolidate and weigh upcoming trends and research needs related to understanding and further shaping IS/IT for the “Global Networked Service Society”, “Software and Service Ecosystems” and “Business Service Management” , which are “hot” and emerging topics in the IS discipline. According to the “Research as a Service” idea, the workshop serves as a marketplace for research capabilities, where three leading groups showcase their portfolios, and will set the stage for conducting joint IS research projects.

Agenda

Time

Workshop Activity

08:45am

Introduction to the workshop
(Axel Korthaus, VU Melbourne/QUT Brisbane, Australia)

09:00am

Session 1: “Weaving the Global Networked Service Society”
(Joerg Becker, Daniel Beverungen, Martin Matzner, Armin Stein, University of Muenster, ERCIS, Germany)

Digitalisation Professionalisation Sustainability

10:30am

Morning Tea

11:00am

Session 2: “Weaving the Global Networked Service Society”
(Joerg Becker, Daniel Beverungen, Martin Matzner, Armin Stein, University of Muenster, ERCIS, Germany)

Digitalisation Professionalisation Sustainability

12:30pm

Lunch Break

02:00pm

Session 3: “Collaboration and Innovation in Service Ecosystems: IT as Enabler and Driver”
(Armin Heinzl, Martin Schader, Stefan Seedorf, David Geiger, Tommi Kramer, Sebastian Stuckenberg, Thimo Schulze, University of Mannheim, RISE, Germany)

Collaborative Value Creation in Service Ecosystems Software-as-a-Service: Impact on Value Creation

03:30pm

Afternoon Tea

04:00pm

Session 4: “Business Service Management”
(Aditya Ghose, Michael Rosemann, Glenn Stewart, Lam-Son Le, Erwin Fielt, Ayon Chakraborty, Smart Services CRC, University of Wollongong, QUT Brisbane, Australia)

Strategic Service Alignment	Prioritisation of Service Processes
Service Portfolio Management and Service Bundling	Service-Oriented Business Models

05:30pm

Summary and conclusion of the workshop (Axel Korthaus, VU Melbourne/QUT Brisbane, Australia)

06:00pm

Cocktail Reception at Government House

Organisation
Dr. Axel Korthaus, School of Management & Information Systems, Victoria University of Melbourne (former: Information Systems Discipline, Queensland University of Technology); email: axel.korthaus@qut.edu.au.

2. SAP Workshop

Thursday, 2 December 2010, 11am - 5.00pm

SAP WORKSHOP Thursday, 2 December
11.00am	Session on Introduction to Enterprise Resource Planning (SAP ERP) with focus on Sales & Distribution (SD) module (1.5 hours) This workshop will discuss the fundamental concepts of ERP systems and enable participants to investigate how the ERP system supports the sales and distribution process.
12.30pm	*Lunch Break*
1.30pm	Session on Business Intelligence reporting: SAP Business Objects Dashboard (1.5 hours) This workshop will focus on the increasing use of dashboards in industry to monitor corporate performance. Participants gain “hands on” experience in developing a dashboard and will become familiar with the supporting curriculum material.
3.00pm	*Afternoon Break*
3.30pm - 5.00pm	Session on Introduction to Enterprise Resource Planning (SAP ERP) with focus on Sales & Distribution (SD) module (1.5 hours) This workshop will discuss the fundamental concepts of ERP systems and enable participants to investigate how the ERP system supports the sales and distribution process.
	Presenter Biographies Crispian Tan Crispian Tan, Director for SAP University Alliances across the Asia Pacific and Japan region, has been managing the University Alliances program for SAP since 2006. Over the 4 years in SAP, more than 150 leading Universities in Australia, China, India, Indonesia, Japan, Singapore, Thailand and other parts of Asia, have used SAP software to help thousands of students better understand how fundamental business processes can be integrated with an enterprise software such as SAP to help businesses run better. Prior to SAP, Crispian was Cisco Systems’ Program Manager for the Cisco Networking Academy Program for 6 years. Crispian is a firm believer that education coupled with industry relevance is an equalizer in life, offering students opportunities across Asia to better themselves for a wonderful future! Paul Hawking Paul Hawking is the SAP Academic Program Director from the School of Management and Information Systems, Victoria University, Australia. He is one of the leading commentators on ERP systems and specifically SAP solutions. His knowledge is well respected in both industry and academia and accordingly is often required to assist companies with their ERP strategies and understanding SAP solutions. He has presented at Sapphire, ASUG and SAUG conferences. He is an "Expert Blogger" on the SAP Community Network and advises teaches and advises academics around the world in regards to ERP systems curriculum. He was a committee member of the SAP Australian User Group (SAUG) for the past 10 years and is responsible for knowledge transfer. He now designs and advises the SAUG on content for their events. Paul in 2009 was voted by the SAP community as one of the Top Ten Most Influential People in SAP for Australia and New Zealand. Paul is also one Australia's best selling IT authors having written 10 books which are sold throughout the world. His areas of teaching and research are ERP system strategy and implementation, and Business Intelligence. Paul is now one of the SAP Mentors. The SAP Community Network is the primary source of SAP knowledge and allows members to interact. There are approximately 2 million members including 50,000 active contributors. SAP Mentors are the top community influencers of the SAP Ecosystem. Most mentors work for customers or partners of SAP. All of them are hands-on experts of an SAP product or service, as well as excellent champions for product roll-in and roll-out. They have been nominated by their peers on the basis of their passion for the community, their willingness to contribute and share as well as motivate others. Paul is SAP Mentor